📋Overview about Embedded Flight Insurance

Purchase Flow

  • Quotation

    • End User starts searching for flights

    • When the flights are selected, Partner's system gets quotation from Saladin system. There are 2 insurance products available: Insurance for Domestic and International Flights

    • Partner's system will display Insurance product info to end user

    • The quotation will include all passengers in the booking

  • Policy Issuance

    • User ticks to select and confirm to purchase

    • Partner's system will call Saladin system to issue the policy. Partner's system needs to pass Flight details and Passenger details to issue a new policy

    • All passengers in the booking will be included in the insurance policy

Purchase Flow

Claim Flow

  • Partner provides an entry point on Booking Detail screen

  • End User can access to Claim portal via that entry point to submit a new claim request or manage all opened requests

  • Saladin will process the claim request and decide to approve/reject

Claim Mockup

Flight Change Flow

  • There are scenarios when the flight schedule is changed from Airlines, the new flight schedule must be updated in Policy so End User can get the full benefits

  • If Partner's system can detect the changes (This option is recommended)

    • Partner's system will update the new information to Saladin

    • Saladin will record and reflect the changes on Policy details

  • If Partner's system cannot detect the changes

    • End User is required to submit the change info to Saladin

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