> For the complete documentation index, see [llms.txt](https://flight-ota.saladin.vn/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://flight-ota.saladin.vn/overview-about-embedded-flight-insurance.md).

# Overview about Embedded Flight Insurance

## Purchase Flow

* Quotation
  * End User starts searching for flights
  * When the flights are selected, Partner's system gets quotation from Saladin system. There are 2 insurance products available: Insurance for Domestic and International Flights
  * Partner's system will display Insurance product info to end user
  * The quotation will include all passengers in the booking
* Policy Issuance
  * User ticks to select and confirm to purchase
  * Partner's system will call Saladin system to issue the policy. Partner's system needs to pass Flight details and Passenger details to issue a new policy
  * All passengers in the booking will be included in the insurance policy

<figure><img src="/files/QXO2Roa0lWYH0MmLH69S" alt=""><figcaption><p>Purchase Flow</p></figcaption></figure>

## Claim Flow

* Partner provides an entry point on Booking Detail screen
* End User can access to Claim portal via that entry point to submit a new claim request or manage all opened requests
* Saladin will process the claim request and decide to approve/reject

<figure><img src="/files/Ez0RJFHqrqkbbvckqrtx" alt=""><figcaption><p>Claim Mockup</p></figcaption></figure>

## Flight Change Flow

* There are scenarios when the flight schedule is changed from Airlines, the new flight schedule must be updated in Policy so End User can get the full benefits
* If Partner's system can detect the changes (This option is recommended)
  * Partner's system will update the new information to Saladin
  * Saladin will record and reflect the changes on Policy details
* If Partner's system cannot detect the changes
  * End User is required to submit the change info to Saladin&#x20;